SMS Compliance

The platform handles standard SMS compliance keywords automatically so you stay on the right side of carrier rules.

Handled keywords

• STOP / UNSUBSCRIBE / CANCEL / END / QUIT — Customer is opted out of marketing SMS immediately and a confirmation reply is sent. They will still receive transactional messages tied to their orders.
• START / UNSTOP — Re-opts a previously opted-out customer back in.
• HELP / INFO — Triggers an automated reply with your restaurant's name and how to get help.

Where opt-outs show up

Opted-out customers are visible in the CRM with a clear badge and are excluded from every future campaign, automation and audience sync.