Order Notifications

    Configure SMS notifications sent to customers at key order milestones. Notifications are sent via Twilio and can be toggled on or off per restaurant.

    Notification types

    • Pickup confirmation

      Sent when a pickup order is confirmed. Lets the customer know their order is being prepared.

    • Pickup ready

      Sent when the order is ready for pickup. Prompts the customer to come to the restaurant.

    • Delivery confirmation

      Sent when a delivery order is dispatched. For courier-delivered orders, this includes the tracking URL.

    Customising templates

    Each notification type has a customisable SMS template stored directly on the restaurant record. Available variables:

    • {{customer_name}} — Customer's first name.
    • {{restaurant_name}} — Your restaurant's name.
    • {{order_number}} — The internal order number.
    • {{tracking_url}} — Courier tracking link (delivery only).
    Screenshot: SMS notification template editor with variable buttons and preview

    SMS opt-outs

    Customers can opt out of marketing SMS by replying STOP. The system maintains an opt-out list and automatically excludes opted-out numbers from future campaigns and promotional messages. Transactional notifications (order confirmations) are still sent.